Call or text Jerry the AI any time, day or night — built on 27 years of field experience across various access control systems and more. He recognizes your number, pulls up your buildings, and walks you through the fix while a recording & transcript land in your dashboard, along with any part numbers and layout for your future reference. We get smarter with every support call.
First-of-its-kind AI support for access-control & low-voltage building systems, to the best of our knowledge (2026).
Built for maintenance techs and facility staff who don't have time to wait on hold — or call an overpriced technician.
Anytime, day or night. Jerry picks up on the first ring. He knows who you are; greets you by name, pulls up your building’s history, and gets the context before you finish the first sentence.
Jerry asks the right questions, looks over your photos and videos, and reads the symptoms with you — drawing on your system’s history and his know-how to pin down what’s actually wrong, fast.
Step by step, in plain English, like a colleague who’s seen this a hundred times — and gives you the part numbers if you need to order them. The full call — audio, transcript and summary saved in your dashboard.
No new hardware, no rip-and-replace, no vendor lock-in. Call or text Jerry 24/7 and reach an expert who knows your building — and most of the major brands in it, from System Galaxy and HID to Lenel, Genetec, and Software House. Built on 27 years in the field.
Card readers, keypads, controllers, mobile credentials, electric strikes and maglocks, request-to-exit — and the software behind the door. When a reader goes dead or a door won't lock, Jerry walks your on-site staff through it.
IP cameras, NVRs and DVRs, recording, and remote viewing. Send a photo or a short clip and Jerry identifies the exact model — even when the label's rubbed off — and pulls the manual so you order the right replacement.
Switches, PoE, and cabling — the plumbing every device rides on — plus callboxes, intercoms, gate and buzzer entry, and intrusion alarms. When gear drops offline, Jerry helps you find out why and get it back up.
Every call is saved to your dashboard — audio, transcript, and summary — building a history for each building so answers get faster and more specific over time. One expert who knows all your brands, not a maze of vendor hotlines.
It's a 27-year field tech who happens to be AI — first of its kind, to the best of our knowledge (2026). A helpdesk reads your ticket back to you. Jerry already knows the fix.
27 years of hands-on access-control and low-voltage work — not a call-center script or a generic chatbot. Jerry knows the gear because it was built by someone who has fixed it a thousand times.
Text a photo or a short video and Jerry pinpoints the exact part — even when the label's rubbed off. A phone-only helpdesk can only listen; Jerry can look.
Every call builds your property’s own record — the layout, the recurring problems, the part numbers — so the next answer is faster and specific to you. A helpdesk starts from zero every time.
System Galaxy, HID, Lenel, Genetec, Software House — Jerry is manufacturer-agnostic, not stuck on one vendor’s support line. And it’s access control plus your whole low-voltage picture.
No notes to write up. No paperwork. Every conversation between your team and Jerry produces a complete audit trail you can review the next morning.
Every call recorded automatically — both sides — replayable in your dashboard with smooth scrubbing.
Every turn captured with speaker labels and timestamps — find any past conversation by keyword.
Each call distilled into a one- or two-sentence overview. Skim a week of activity in under a minute.
Each call auto-tagged Resolved, Unresolved, Partial, or Follow-up needed — so you know which buildings need a tech rolled.
Recognized callers also get their building’s recent call history injected into Jerry’s context, so he can pick up where you left off — "did that fix hold?", "what was wrong with door 4 last week?" — without you having to brief him.
Free to create an account. No credit card. See how the recognized-caller experience feels with your own phone number.
Want Jerry on your buildings, or have a question first? Tell us a little about your systems and we'll respond within one business day.
Nationwide — remote support, wherever your buildings are
Jerry on the phone, every hour of every day
Manufacturer-agnostic — System Galaxy, HID, Lenel, Genetec & more